Refund
& Returns

We offer a 30-day return policy from the date you receive your item.

To qualify, the item must be unworn, unused, in its original condition — with all tags attached and in its original packaging. Proof of purchase is required.

Returns submitted without prior approval will not be accepted.

Request a return label — Email us to obtain your prepaid return shipping label where applicable.

Prepare your package — Include all original packaging, packing slips, and diamond certificates. Missing certificates incur a €250 replacement fee per certificate.

Ship via DHL — Do not write "jewelry" or "diamonds" on the outside of the package.

Inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us promptly so we can resolve the matter without delay.

The following are not eligible for return:

Custom-designed or special order pieces  ·  Personalized jewelry  ·  Gift cards  ·  Final sale items  ·  Items outside the 30-day window  ·  Previously exchanged items  ·  Engraved jewelry (€40 removal fee applies)  ·  Items modified after delivery

The fastest way to receive a different piece is to return your original purchase.

Once your return is approved, you may place a new order for the desired piece.

Glorion ships worldwide from Athens, Greece.

For customers outside Greece, return shipping costs remain the responsibility of the customer. Original shipping charges are non-refundable.

Once received, our Quality Assurance team inspects your return within 5 business days.

If approved, refunds are issued to your original payment method within 10 business days. Banks may require additional processing time.

If 15 business days have passed since approval without a refund, contact us.